Terms of use and privacy

Data Owner and Controller


Dvision

Owner's contact email: geral@dvision.pt

 

The user must read these Terms of Use and Privacy carefully before using the website. These Terms of Use and Privacy can be accessed via the hyperlink in the footer of every page on our website. We advise the user to print and save a copy. 


Use of the website implies unreserved acceptance of these Terms of Use and Privacy, which include our Privacy Policy. 


These Terms of Use and Privacy are in addition to the special conditions valid for each type of product or service made available on the site. 

 

Use


The user undertakes to: 


(a) not use the website for illegal purposes or purposes that may harm the rights of Dvision or third parties and, in particular, not use the site to distribute illegal or harmful information, or information considered unpleasant, discriminatory, or offensive to Dvision or third parties; 


(b) not disrupt access to the website, to Dvision's computer systems, alter the site, use it to transmit computer viruses, hacking, worms, etc., or commit illicit acts that may be qualified as cybercrimes; 


(c) not infringe any patent, registered trademark, trade secret, copyright, database right, or other intellectual property rights of any person or entity; 


(d) not impersonate any person or entity, including making false statements or otherwise lying about their connection to a person or entity; 


(e) comply with these general conditions of use. 


If the user fails to comply with these obligations, Dvision reserves the right to immediately prohibit and block access to its website and network without the right to compensation. 

 

Information on the website

Although Dvision has made every effort to ensure that the information included on the website is correct at the time of its launch, Dvision cannot be held responsible for any errors or omissions or any information that may be incomplete, incorrect, or no longer up to date.

 

Intellectual Property / Copyright and trademark indication

Copyright and all proprietary rights in the website and all its content are reserved by Dvision. Company names, trademarks, and products or services displayed on the website may be the registered trademarks of their respective holders. 


The user is not granted any right or licence to use any registered trademarks and, therefore, the user agrees not to alter, rent, lend, sell, distribute, or create derivative works based on the content of the website and/or the products and services made available on the website, in whole or in part. 


General

Any failure by Dvision to exercise or enforce any right or provision of these Terms of Use and Privacy shall not constitute a waiver of such right or provision. If any provision of these Terms of Use and Privacy is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the remaining provisions of the Terms of Use and Privacy shall remain in full force and effect. The headings used in these Terms of Use and Privacy are for reference purposes only and have no legal or contractual effect.


PRIVACY POLICY


Types of Data collected

Among the types of Personal Data that the website collects, by itself or through third parties, there are: email, first name, surname, Usage Data, Cookies, phone number, address, company name, country, city, billing address, and various types of Data.


Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. 


Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using the website.


Unless specified otherwise, all Data requested by the website is mandatory and failure to provide this Data may make it impossible for the website to provide its Services. In cases where the website specifically states that some Data is not mandatory, users are free not to communicate this Data without consequences to the availability or the functioning of the Service. 


Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by the website or by the owners of third-party services used by the website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy. 


Users are responsible for any third-party Personal Data obtained, published, or shared through this Service and confirm that they have the third party's consent to provide the Data to the Owner. 


Mode and place of processing the Data


Method of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data. 


The Owner assumes the implementation of appropriate physical, electronic, and managerial processes to safeguard and help prevent unauthorised access to personal information and to preserve Data security. These processes take into account the sensitivity of the information we collect, process, and store and the current state of technology. The Owner follows generally accepted industry standards to protect the personal information submitted, both during transmission and once received, including the use of electronic vaults and tokenisation services from external service providers. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while the Owner strives to use commercially acceptable means to protect personal information, they cannot guarantee its absolute security and consequent use in a manner inconsistent with this Privacy Policy. 


The Owner assumes no responsibility for information that is disclosed as a result of errors in transmission, unauthorised third-party access, or other causes beyond their direct control. The User is recommended to act responsibly as they also play an important role in protecting their information. The User should not share their username, password, or other information considered sensitive about their account with anyone. If the Owner receives instructions with a username and password, they will always assume that these instructions have been authorised beforehand. 


The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time. 


Legal basis for processing

The Owner may process Personal Data relating to Users if one of the following applies: 

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data UNTIL the User objects to such processing ("opt-out"), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; 
  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; 
  • Processing is necessary for compliance with a legal obligation to which the Owner is subject; 
  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; 
  • Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

    In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 


Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located. 


Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, users can check the section containing details about the processing of Personal Data. 


Users also have the right to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. 


If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

 

Retention period

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. 


Therefore: 

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. 
  • Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

    The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

    Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after expiration of the retention period. 


The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Access to third-party accounts, Contacting the User, Displaying content from external platforms, Traffic optimisation and distribution, Tag management, SPAM protection, Remarketing and behavioural targeting, Registration and authentication, Managing contacts and sending messages, Interaction with live chat platforms, Interaction with external social networks and platforms, Interaction with data collection platforms and other third parties, Heat mapping and session recording, Payment processing, Data transfer outside the EU, and Analytics. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document. 


Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

 

  • Contacting the User

    Mailing list ou newsletters ( )

    By subscribing to the mailing list or marketing communications, the User's email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning the website. Your email address might also be added to this list as a result of signing up to this service or after making a purchase, subject to your consent. Personal Data collected: email and full name. Contact form By filling in the contact form with their Data, the User authorises the website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header. Personal Data collected: email, full name, and phone number. 


  • Analytics

    The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

    Google Analytics (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of this service, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy – Opt Out. Privacy Shield participant. 

 

 

  • Interaction with social networks and external platforms

    This type of service allows interaction with social networks or other external platforms directly from the pages of this service. The interaction and information obtained through the website are always subject to the User's privacy settings for each social network. If a service enabling interaction with social networks is installed it may still collect traffic data for the pages where the service is installed, even when Users do not use it.


    ShareThis (Sharethis Inc.)

    ShareThis is a service provided by ShareThis Inc. that displays a widget that allows interaction with social networks and external platforms as well as sharing the contents of the website. Depending on the configuration, this service can display widgets belonging to third parties such as the managers of social networks where interactions are shared. In this case, also the third parties that provide the widget will be informed about interactions and Usage Data on the pages where this service is installed. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy. 

 

  • Payment processing

    Payment processing services enable the website to process payments by credit card, bank transfer or other means. To ensure greater security, the website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as email-based invoices and other notifications. 


    Paypal (PayPal Inc.)

    PayPal is a payment service provided by PayPal Inc., which allows users to make online payments. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: See PayPal privacy policy – Privacy Policy. 

 

  • SPAM protection

    This type of service analyses the traffic of this service, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.


    Google reCAPTCHA (Google Inc.)

    Google reCAPTCHA is a SPAM protection service provided by Google Inc. The use of reCAPTCHA is subject to the Google privacy policy and terms of use. Personal Data collected: Cookies and Usage Data. Place of processing: USA – Privacy Policy. Privacy Shield participant. 

 

  • Registration and authentication

    By registering or authenticating, Users allow this service to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, the website will be able to access some Data, stored by these third-party services, for registration or identification purposes. The Owner uses the information we collect from the User and about the User for various purposes, including: Process and respond to your requests; Understand user actions (Services visited, preferred features, usage patterns, etc.), improve the content and features of the Services provided (such as customising content to observed interests), process and complete transactions, and make special offers; Administer the Services provided and diagnose technical problems; Send communications at the User's request that are of interest to them; Generate and review reports and conduct research on the user base and usage patterns of the Services; Provide customer support service; Give information and notices regarding the User's account; Performance of obligations and defence of rights in any contracts entered into between the User and Dvision, including billing and collections. 


    Direct registration

    The User registers by filling out the registration form and providing the Personal Data directly to the website. Personal Data collected: city, date of birth, email, address, billing address, full name, phone number, country. 

 

  • Data transfer outside the EU

    The Owner is allowed to transfer Personal Data collected within the EU to third countries (i.e., any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfers will be based on one of the legal bases described below. Users can inquire with the Owner to learn which legal basis applies to which specific service. Data transfer abroad based on consent If this is the legal basis, Users' Personal Data will be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards. In such cases, the Owner will inform Users correctly and will collect their explicit consent via the Service. Personal Data collected: various types of Data.


 

  • Displaying content from external platforms

    Este tipo de serviços permite que o Utilizador visualize e interaja com o conteúdo alojado em plataformas externas, diretamente das páginas deste serviço ( ) e a interagir com este. Se este tipo de serviço estiver instalado poderá recolher dados de tráfego da web para as páginas onde o serviço estiver instalado, mesmo quando os utilizadores não os estejam a usar.


    Google Fonts (Google Inc.)

    Google Fonts é um serviço de visualização de face de tipo fornecido pelo Google Inc. que permite a   incorporar conteúdo desse tipo nas suas páginas.

    Dados Pessoais recolhidos: Dados de uso e vários tipos de Dados como especificados na política de privacidade do serviço.

    Lugar de processamento: EUA – Política de Privacidade. Participante do Privacy Shield.


    Google Maps widget (Google Inc.)

    Google Maps é um serviço de visualização de mapas fornecido pelo Google Inc. que permite   para incorporar o conteúdo deste tipo nas suas páginas.

    Dados Pessoais recolhidos: Cookie e Dados de uso.

    Lugar de processamento: EUA – Política de Privacidade. Participante do Privacy Shield.


User Rights

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following: Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below. Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected. Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it. Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof. Lodge a complaint. Users have the right to bring a claim before their competent Data Protection Authority. 


Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. Users can refer to the respective sections of this document. 


How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.


Cookie Policy

 

Cookies consist of portions of code installed in the browser that assist the Owner in providing the Service according to the purposes described. Some of the purposes for which Cookies are installed may also require the User's consent. Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document. 


Technical Cookies and Cookies serving aggregated statistical purposes


  • Activity strictly necessary for the functioning of the Service

    The website uses Cookies to save the User's session and to carry out other activities that are strictly necessary for the operation of the website, for example, regarding the distribution of traffic.

 

  • Activity regarding the saving of preferences, optimisation, and statistics

    The website uses Cookies to save browsing preferences and to optimise the User's browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences, or for the management of first-party statistics employed directly by the Owner of the site.


Other types of Cookies or third parties that install Cookies

Some of the services listed above collect statistics in an anonymised and aggregated form and may not require the consent of the User or may be managed directly by the Owner – depending on how they are described – without the help of third parties. If any third-party operated services are listed among the tools below, these may be used to track User browsing habits – in addition to the information specified herein and without the Owner's knowledge. Please refer to the privacy policy of the listed services for more detailed information. 

 

How can the User grant or withdraw consent to the installation of Cookies?

In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies. Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can find information about how to manage Cookies in the most frequently used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer. With regard to Cookies installed by third parties, Users can manage their preferences and withdraw their consent by clicking the related opt-out link – if provided – or by contacting the third party. Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner recommends that Users make use of these resources in addition to the information provided in this document. 


Additional information about Data collection and processing


Legal action

The User's Personal Data may be used for legal purposes by the Owner in court or in the stages leading to possible legal action arising from improper use of this Service or the related Services. The User declares to be aware that the Owner may be required to reveal personal Data upon request of public authorities. 


What happens if I do not reveal my personal data


Except as provided in the following point 4.2, the personal data we ask you to provide, including email address, address, telephone number, are necessary for the processing of your request and for the purchase of products on this site, in order to carry out obligations arising from applicable legislation and regulations or to provide other services provided on this site and requested by you. Refusal to provide us with some personal data may prevent us from processing your request for the purchase of products or for the provision of other services on this site, such as Customer Support. Failure to provide your personal data may justify our refusal to process your order for the purchase of products on this site or for the provision of services. The disclosure of your personal data beyond what is necessary to comply with legal or contractual parameters or to provide the services requested by you is optional and has no effect on the use of this site or its services and purchase of products. We will inform you if your personal data is mandatory or optional by marking with an asterisk (*) the information that is mandatory to fill in. Failure to fill in optional data will not result in any penalty. The disclosure of sensitive data is never requested and is prohibited. 


Additional information about User's Personal Data

In addition to the information contained in this privacy policy, the website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.


System logs and maintenance

For operation and maintenance purposes, this website and any third-party services may collect files that record interaction with the website (System logs) or use other Personal Data (such as the IP address) for this purpose.


Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.


How "Do Not Track" requests are handled

This website does not support "Do Not Track" requests. To determine whether any of the third-party services it uses honor the "Do Not Track" requests, please read their privacy policies. 


Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Service and/or – as far as is technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User's consent, the Owner shall collect new consent from the User, where required. 


Definitions and legal references


Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.


Usage Data

Information collected automatically through this website (or third-party services employed in this Service), which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


User

The individual using this website who, unless otherwise specified, coincides with the Data Subject.


Data Subject

The natural person to whom the Personal Data refers.


Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Service. The Data Controller, unless otherwise specified, is the Owner of this Service.


This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.


Service

The service provided by this website as described in the relative terms (if available) and on this site/application.


European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states of the European Union and the European Economic Area.


Cookie

Small units of data stored on the User's device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Arts. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this website, if not stated otherwise within this document. 

 

Last update: 25 May 2018